Privacy Policy

Last updated: 28 September 2026

PCFY (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit pcfy.sg, contact us, or engage our electrical, networking, CCTV, intercom and IT services. We follow the Personal Data Protection Act 2012 of Singapore (“PDPA”).

1. Who We Are

Address: 514 Jurong West Street 52, #10-008, Singapore 640514

Phone / WhatsApp: +65 8261 6534

Email: [email protected]

2. Personal Data We Collect

We may collect the following personal data:

Contact details: name, phone number, email address and WhatsApp contact.
Service details: installation or service address, unit type, property layout, photos or videos of the site, and a description of the issue or requirement.
Transaction details: quotations, invoices, payment references and service history. We do not store full card numbers.
Communications: messages, emails, call notes and WhatsApp conversations with our team.
Technical data: IP address, browser type, device information and pages visited, collected through cookies and analytics tools on our website.
Access credentials (only where needed): Wi-Fi, router, NVR/DVR or app login details that you give us so we can configure or troubleshoot your equipment.

3. How We Collect It

We collect personal data when you fill in a form on our website, contact us by phone, email or WhatsApp, request a quotation, book a site visit, or engage our services. Our technicians may also take photos of the work area to document the job.

4. How We Use Your Data

We use your personal data to:

respond to enquiries and prepare quotations;
schedule site visits, installations and follow-up appointments;
carry out, test and document the work you requested;
issue invoices, process payments and keep business records;
provide after-sales support and handle warranty claims;
improve our website and services; and
meet our legal and regulatory obligations.

We will only send you marketing messages if you have agreed to receive them. You can opt out at any time.

5. Access Credentials and Your Devices

Any passwords or login details you share are used only to complete the job. We recommend changing these passwords after the work is finished. We do not access, copy or keep CCTV footage, files or personal content on your devices except where it is strictly needed for troubleshooting and you have agreed to it.

6. Disclosure to Third Parties

We do not sell your personal data. We may share it only with:

equipment suppliers, distributors or manufacturers, for warranty or replacement purposes;
subcontractors or partner technicians working on your job, who are bound to protect your data;
payment, accounting, hosting and IT service providers who support our operations; and
government or regulatory authorities where required by law.

7. Cookies

Our website uses cookies to make the site work properly and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

8. Data Protection and Retention

We take reasonable security measures to protect your personal data from unauthorised access, use, disclosure or loss. We keep personal data only as long as it is needed for the purposes above, or as required for legal, accounting or warranty reasons. After that, it is securely deleted or anonymised.

9. Transfers Outside Singapore

Some of our service providers (such as cloud hosting or email providers) may store data outside Singapore. Where this happens, we take steps to ensure your data receives protection comparable to the PDPA.

10. Your Rights

Under the PDPA, you may:

ask to access the personal data we hold about you;
ask us to correct inaccurate or incomplete data; and
withdraw your consent for us to use your data.

If you withdraw consent, we may not be able to continue providing some services. We will respond to requests within a reasonable time.

11. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its “Last updated” date.

13. Contact Us

For questions, access or correction requests, or to withdraw consent, please contact our Data Protection Officer:

Address: 514 Jurong West Street 52, #10-008, Singapore 640514

Phone / WhatsApp: +65 8261 6534

Email: [email protected]